FAQ

1. What materials are your handbags made of?
Our handbags are made from high-quality PU leather. This material is cruelty-free, durable, and easy to care for, while still offering the luxurious look and feel of genuine leather.

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2. How long does shipping take?
Standard shipping turnaround is 2–3 weeks. Once your order ships, you’ll receive a tracking number by email.

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3. Do you offer returns or refunds?
Yes. We accept returns under certain conditions. Please refer to our [Return & Refund Policy] for full details.

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4. How do I care for my handbag?
PU leather is very low maintenance. Simply wipe your bag with a soft, damp cloth to keep it clean. Avoid harsh chemicals or soaking the material.

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5. Are your handbags handmade?
Each bag is carefully crafted with attention to detail. While not entirely handmade, our process ensures consistent quality and durability.

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6. Do you ship internationally?
At this time, we currently ship within the United States. We hope to expand international shipping in the future!

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7. Can I track my order?
Absolutely. Once your handbag ships, you’ll receive a tracking number to monitor your package until it arrives at your door.

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8. How can I contact you?
You can reach us anytime at contact@lumbyjk.com. We’ll get back to you as soon as possible.